We do our best to make you satisfied with our products & services. All products must pass quality checks and cross-check before shipping. But in certain cases, you need to Return or Replace the product; aspects need to be taken care of. All our orders are made to order, might be restocking fee and shipping charges are charged on return for a replacement.
Return/Replacement & Refund are accepted only within 30 days from the delivery date.
In the case of Returns/Replacement buyer bear all the shipping and handling expenses.
The product must be returned in the original packing and should be as good as new with tags attached.
Only defective items will be entertained for return and replacement.
If we have made a mistake, we’ll also refund the Shipping & Delivery charges.
You need to send photos of the size issues and defects before Return/Replacement.
Products sold in SALE & DISCOUNT are Non-Refundable unless the product has a defect.
Made to Measure & Full Customized Leathers are not refundable or replaceable.
Worn or altered items can not be returned. Also, discourage the practice of ordering different products for trial and selecting only one.
HOW TO RETURN?
If the product is eligible for Return/Replacement or Refund, please follow the instruction.
First of all, get approval for Return/Replacement, Request a Return
Please mention your name, order number & email address, which is used to place an order. If the product is defective, please send photos of the defects.
Our sales representative will get back to you within 48 working hours to serve you in the best possible way.
We will provide a return address, Once you get the approval for Return/Replacement. When you return an item to us for your protection, we recommend using a recorded delivery service.
For any further queries, feel free to contact us at Support@elederhosen.com
Refunds will be processed within approximately 7 to 10 working days after we receive your return.
Shipping charges are non-refundable.